Testimonials
Each year, ESCO sends surveys to our clients to rate the level of service provided by ESCO. These surveys rate the following:
- Our responsiveness
- Our work and how we manage projects
- Our billing policies
- Our people
- Whether or not our clients would call ESCO in the future
Our rating scale is based upon the following:
1 - Worse than expected
2 - About as expected
3 - Better than expected
Our average score over the past 5 years has been 2.92 out of 3. In addition, the following comments have been provided on our surveys:
Services
“We don’t know what we would have done without you…thank you”
"It was great to work with you. I learned an enormous amount...I hope to be able to work with you again sometime in the future."
“Your knowledge, professionalism and how you managed our project was, hands down, the best contractor experience I have ever had”
"As our mercury consultant, you have saved us thousands of dollars that we would have otherwise had to pay...your knowledge has been invaluable."
"I hope I don't have another mercury spill, but if I do, you are the only one I am calling."
"We don't know what we would have done without you...your fast response, professional work and communication throughout the job gave us peace of mind knowing the job would be done right."
"It's great working with you...it seems like you actually work here...you do your job, keep me informed and leave me to do my job..."
"Great Job, it's been a pleasure"
“Overall, you did a great job and were always available”
“Thanks for a great job”
"Would recommend to others"
"Great staff and great service"
"You have been great, very customer oriented"
"Service was exceptional"
"You did a great job"
Training
"Your training is THE BEST training I have ever had...I think everyone should take your courses."
“Instructor has vast knowledge of topic”
“Excellent relatable material that can be applied to our response matrix”
“Even non-scientists can understand this presentation of information”
“A very effective classroom presentation with PowerPoint’s and good handouts”
“Overall, it was an excellent course”
“The instructor was very knowledgeable and experienced, the best training we have had so far”
“This was an excellent course. Excellent hand-outs and very good PowerPoint’s”
“Very practical for HM-1 purposes”
